Service Engineer

Job Description

Standard’s Field Service Engineer is a highly energetic, experienced, and motivated individual who assists our organization in servicing and supporting a wide variety of print finishing products such as folders, cutters, binders, collators, stitchers, and various other digital modules.

Reporting To:

Applicable/Assigned Technical Manager

Responsibilities Include:

• Perform field installation, equipment and application testing, and operator training.
• Respond to on-site service calls, perform equipment repairs, application testing, and training.
• Provide technical phone support to our customers through call tracking database.
• Troubleshoot equipment problems, collect service data, and support projects as assigned.
• Assist with equipment demonstrations and application testing.
• Support national and regional equipment shows.
• Manage technical details associated with each assignment.
• Follow-up and work to resolve installation and manufacturing issues.
• All other duties, as assigned.

Required Skills/Abilities:

• Proficient experience in Microsoft Office suite, Salesforce.
• Electrical/Mechanical skill sets: Multi-meter usage and reading electrical schematics.
• Excellent analytical and organizational skills.
• Excellent written and verbal communication.
• Resourceful, good attitude, high energy and self-motivated.
• Valid driver’s license.

Education/Experience:

• Minimum 3 years of field service equipment repair.
• Two-year technical degree or previous technical equivalent experience.

Physical Requirements:

• Capable of lifting moderate weight (up to ~35lbs) unassisted.
• Lifting, bending, standing for extended periods, reaching into tight spaces, and sometimes working in confined areas.
• Good hand/eye coordination and dexterity.
• Willingness and ability to travel primarily to national and, occasionally, international locations; Position can require up to ~80% travel.

Compensation Range:

$60,000-$80,000/annual base salary; Non-exempt position.

Standard offers our employees a competitive benefits package including medical, dental and vision insurance, 401(k), Life Insurance and Disability, Job Related Tuition Aid, a flexible work environment, and more. Come join our team today!

If interested in applying for this position, please fill out the form below: