Job Description:
Standard’s Field Service Engineer is a highly energetic, experienced, and motivated individual who assists our organization in servicing and supporting a wide variety of paper finishing products. This highly visible position is responsible for a variety of in-line and off-line paper finishing products as follows: folders, cutters, binders, collators, stitch-liners, and various digital modules.
Reporting To:
Applicable/Assigned Technical Manager
Responsibilities Include:
- Perform field installation, equipment and application testing, and operator training.
- Respond to on-site service calls, perform equipment repairs, application testing, and training.
- Provide technical phone support to our customers through call tracking database.
- Troubleshoot equipment problems, collect service data, and support projects as assigned.
- Assist with equipment demonstrations and application testing.
- Support national and regional equipment shows.
- Manage technical details associated with each assignment.
- Follow-up and work to resolve installations and manufacturing issues.
- All other duties, as assigned.
Required Skills/Abilities:
- Proficient experience in Microsoft Office suite, Salesforce.
- Electrical/Mechanical skill sets: Multi-meter usage and reading electrical schematics.
- Excellent analytical and organizational skills.
- Excellent written and verbal communication.
- Resourceful, good attitude, high energy and self-motivated.
- Valid driver’s license.
Education/Experience:
- Minimum 3 years of field service equipment repair.
- Two-year technical degree or previous technical equivalent experience.
Physical Requirements:
- Capable of lifting moderate weight (up to ~35lbs) unassisted.
- Lifting, bending, standing for extended periods, reaching into tight spaces, and sometimes working in confined areas.
- Good hand/eye coordination and dexterity.
- Willingness and ability to travel primarily to national and occasionally international locations; position can require up to ~80% travel.
Compensation Range:
$60,000-$80,000/annual base salary; non-exempt position.
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Standard offers our employees a competitive benefits package including medical, dental and vision insurance, 401(k), Life Insurance and Disability, Job Related Tuition Aid, a flexible work environment, and more. Come join our team today!
If interested in applying for this position, please email a copy of your cover letter and resume to job-technicalsupport@sdmc.com
